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Most PPI claims made through management companies

Monday 30th January 2012

The vast majority of consumers making claims for mis-sold Payment Protection Insurance from failed firms have done so through claims management companies, the Financial Services Compensation Scheme has revealed.

More than three-quarters of people claiming PPI compensation from the FSCS do so through a claims management company. These companies take a cut of the compensation, which can be up to 25% or more.

The FSCS figures are based on analysis of PPI claims between 2008 and 2011. The Scheme, which is free to consumers, has helped more than 4.5 million people and paid out more than £26billion since 2001. Just over £77.5million of this total amount was for PPI claims.

Although the number of claims submitted directly to the FSCS more than doubled from 2010 to 2011, the number coming from claims management companies far outstrips the number of individual claims in both years by more than three to one. With the average pay-out to those going via a claims management company being £4534, a quarter of this is more than £1133.

Paying a third party to submit a claim to the FSCS does not significantly increase the chances of receiving compensation either. The analysis shows the number of successful claims made by individuals is almost the same as for those made by third parties. The uphold rate for claims made through third parties is just under 87%, compared with just over 83% for individuals.

Overall the total number of PPI claims for failed institutions has increased considerably in the past year, with 60% more people claiming compensation in 2011 compared to 2010.

Mark Neale, Chief Executive of the FSCS, said: "Consumers should be aware claiming compensation from the FSCS is free and the process is not difficult. In these tough times people may well think they increase their chances of getting their money back but that is not necessarily the case.

"Of course, some people may prefer to pay someone to submit their claim for them. The choice is theirs and they should understand what they will get for their money. Claims management companies take a sizeable part of the possible pay-out and are no more likely to make a successful claim than consumers can on their own.

"Each application is judged on its individual merits. Whether it is submitted by a claims management company or by an individual has no bearing on the likelihood of success. If people make the claim directly and it is successful, they receive the full payment, without having to share a big cut with a third party."

The PPI application process is simple. Once people complete their application form the FSCS will contact them if it needs any further information to process the claim. The FSCS has a dedicated phone line to help consumers with any queries they might have when making a direct claim.

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Mike Jones

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